Ensure that UDP ports 5 are allowed through all firewalls between the client and the RRAS server.Įrror description.
This error is caused by blocked UDP 500 or 4500 ports on the VPN server or the firewall. Please contact your administrator or your service provider to determine which device may be causing the problem. This could be because one of the network devices (e.g., firewalls, NAT, routers) between your computer and the remote server is not configured to allow VPN connections. The network connection between your computer and the VPN server could not be established because the remote server is not responding. The correct certificates for IKE are present on both the client and the server.Įrror description. This error also occurs when the VPN server cannot be reached or the tunnel connection fails. If you know which tunnel to use for your deployment, set the type of VPN to that particular tunnel type on the VPN client side.īy making a VPN connection with a particular tunnel type, your connection will still fail, but it will result in a more tunnel-specific error (for example, "GRE blocked for PPTP"). This error occurs when the VPN tunnel type is Automatic and the connection attempt fails for all VPN tunnels. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly. The remote connection was not made because the attempted VPN tunnels failed. Error codes Error code: 800Įrror description. For authentication-specific issues, the NPS log on the NPS server can help you determine the source of the problem. For client-side issues and general troubleshooting, the application logs on client computers are invaluable. You can troubleshoot connection issues in several ways. The first step in troubleshooting and testing your VPN connection is understanding the core components of the Always On VPN infrastructure.
If your Always On VPN setup is failing to connect clients to your internal network, the cause is likely an invalid VPN certificate, incorrect NPS policies, or issues with the client deployment scripts or in Routing and Remote Access.
Applies to: Windows Server 2022, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2, Windows 10